AI Assist by Tawk

• Real-time live chat for websites

• AI-assisted chat responses and automation

• Unlimited agents and conversations

• Visitor monitoring and activity tracking

• Chat triggers and proactive messaging

• Ticketing and offline message handling

• Mobile apps for iOS and Android

• Multi-language chat support

• Secure data and conversation history

• Customizable chat widgets and branding

tawk.to is a widely used live chat and customer communication platform designed to help businesses engage with website visitors and provide instant support. Built with simplicity and scalability in mind, the platform allows companies of all sizes to add real-time chat functionality to their websites without complex setup or high costs.

One of tawk.to’s key strengths is its free core offering, which includes unlimited agents, chats, and websites. This makes it accessible to startups, small businesses, and growing enterprises seeking a reliable customer support solution. The platform enables teams to monitor visitor behavior in real time, allowing proactive outreach based on user activity and intent.

tawk.to incorporates AI-assisted tools and automation features that help streamline customer interactions. These capabilities support faster responses, consistent messaging, and improved efficiency for support teams. Offline messaging and ticket management ensure that customer inquiries are captured and addressed even when agents are unavailable.

The platform provides detailed visitor insights, including geographic location, pages viewed, and time spent on site. This information helps businesses understand customer behavior and personalize interactions. tawk.to also offers mobile applications, enabling support teams to stay connected and respond to chats from anywhere.

Customization options allow businesses to align the chat widget with their brand identity, including colors, messaging, and placement. The system supports multiple languages, making it suitable for global audiences. Security and data privacy are prioritized, with encrypted communication and controlled access for team members.

Beyond live chat, tawk.to offers optional paid services such as hired chat agents and advanced integrations, allowing businesses to scale their customer support operations as needed. Overall, tawk.to delivers a powerful combination of accessibility, functionality, and automation, making it a popular choice for real-time customer engagement and support.

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