Cass (formerly X2AI)

Cass is an AI mental health chatbot that offers empathetic support, symptom management, and directs users to counselors or resources when needed, making mental health care more accessible and responsive.

Pricing Model: Free + Paid

Category: Health and Wellness Ai Tools

https://www.cass.ai/x2ai-home

Release Date: 02/08/2022

• 24/7 conversational support via chat
• Empathic responses and emotional coping strategies
• Symptom assessment for anxiety, depression, stress
• Seamless escalation to human counselors when required
• Customizable chatbot workflows for organizations
• Analytics dashboard for understanding engagement and mental health trends
• Integration into healthcare, employers, and insurance systems
• Multi‑channel access (web, messaging, mobile)
• Goal setting, check‑ins, and follow‑up support
• Safe user experience with crisis detection and intervention routing

Cass (formerly X2AI) is a conversational AI platform built to make mental health support more accessible, affordable, and scalable. It engages users via natural language chat to provide emotional support, assessments, coping techniques, and guided pathways to further care. The system is designed to simulate an empathetic, responsive conversation akin to talking with a listener or coach, offering comfort and strategy when users face stress, anxiety, depression, or other mental health challenges.

Under the hood, Cass uses a combination of natural language processing, machine learning, and a curated library of clinician‑approved responses and intervention protocols. It dynamically adapts based on user input, emotional tone, and ongoing conversation flow. If the system detects risk or the need for deeper clinical support, it can escalate the user to a human counselor seamlessly. Its design aims to balance automation with safety and human oversight.

For individuals, Cass offers instant, private support anytime. For organizations — including insurers, healthcare systems, employers, and community programs — Cass can be embedded into engagement platforms, wellness programs, or member support systems. These integrations allow organizations to offer mental health access to large populations at lower marginal cost. Administrative tools enable customization of conversational flows, content, and integration with existing health or HR systems.

Cass has been used by millions of people globally. The platform emphasizes scalable mental health access by reducing barriers like cost, stigma, and therapist scarcity. In validation studies, interaction with the chatbot has shown measurable reduction in symptoms of anxiety and depression for many users. The company continues to evolve its AI models, improve safety mechanisms, and expand its reach in behavioral health.

By combining accessible AI conversation, data analytics, and clinical escalation, Cass positions itself as a complementary tool to traditional mental health care — extending reach, offering empathic engagement, and helping triage or route users efficiently to human care when necessary.

Alternative to Cass (formerly X2AI)