Chatrace

Chatrace is an AI-powered omnichannel chatbot platform that automates lead qualification, sales, marketing, and support across WhatsApp, Messenger, Instagram, SMS, webchat and more.

Pricing Model: Free + Paid

Category: Chatbots and Virtual Assistants

https://chatrace.com/

Release Date: 14/02/2021

• Omnichannel support: WhatsApp, Messenger, Instagram, SMS, Telegram, Viber, Webchat
• AI / NLP integration (ChatGPT, Claude, Gemini, xAI) for smarter replies
• Drag‑and‑drop flow builder (no-code conversation design)
• Lead qualification & conditional logic flows
• Live chat with human takeover
• Comment & DM auto‑reply on Facebook / Instagram
• Whitelabel branding and agency support
• API & webhook integration for custom workflows
• Templates & marketplace of bot flows
• Mobile inbox app for replying on the go

Chatrace is a modern AI chatbot platform designed to help businesses automate conversations, qualify leads, support customers, and drive sales across multiple communication channels. As a full‑stack conversational tool, Chatrace enables organizations to build bots for WhatsApp, Facebook Messenger, Instagram, SMS, Telegram, Viber, and embedded webchat — all within a unified interface.

One of its major strengths is the seamless integration with leading AI / large language models (LLMs) such as ChatGPT, Gemini, Claude, and xAI, giving bots more natural, context-aware responses. The drag‑and‑drop flow builder lets non-technical users design conversation paths with logic branches, user attributes, delays, conditional routing, and fallback flows. For more complex needs, there is API and webhook support, allowing bots to fetch or post data to external systems.

In addition to automated replies, Chatrace supports human takeover: when needed, a support agent can jump into a conversation. There’s also auto‑reply for social media : bots can respond to comments and DMs on Facebook and Instagram automatically. The platform provides templates and a marketplace of prebuilt flows to accelerate deployment. For agencies and power users, Chatrace offers a whitelabel version so one can rebrand and resell the platform, with control over branding, domain, and client accounts.

Chatrace also emphasizes scalability: the pricing model is based on number of contacts, meaning it can grow with your business. It offers a free/demo tier for testing without requiring credit cards. A mobile “inbox” app exists to manage conversations on the go. The platform is GDPR compliant and claims to serve as an official WhatsApp Business API provider.

Overall, Chatrace aims to simplify conversational automation across channels, combining AI intelligence, design flexibility, integrations, and agency-level features — making it suitable for small businesses, marketing teams, and agencies alike.

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