Clinc

Clinc is a conversational AI platform built for enterprises to deploy intelligent virtual assistants that understand natural speech, maintain context, and deliver automated yet humanlike interactions across channels.

Pricing Model: Paid

Category: Customer Support and CRM Ai Tools

https://clinc.com/

Release Date: 05/02/2015

• Natural language understanding of unstructured, conversational speech
• Context retention and memory across multi-turn dialogues
• Conversational healing (allowing users to change earlier inputs mid-conversation)
• Multi‑channel deployment: voice, web chat, mobile, messaging, IVR
• Self‑service training and modelling tools for customizing intents
• Analytics & conversation insights dashboards
• Integration support with backend systems, APIs, CRMs
• Support for multilingual / cross‑language deployment
• Scalable to high volume enterprise usage
• Developer tools, version control, response editors, testing frameworks

Clinc is a conversational artificial intelligence platform designed to power humanlike virtual assistants for enterprises across sectors such as banking, healthcare, automotive, and customer service. Born out of academic research, it offers a robust stack combining natural language understanding, machine learning, and contextual intelligence so that users can speak freely rather than rely on rigid commands or scripts.

At the heart of Clinc’s technology is its ability to understand messy, real human speech — capturing intent, sentiment, and nuanced request changes. It maintains conversation context across multiple turns, allowing users to backtrack or adjust prior inputs without losing coherence. Its “conversational healing” feature ensures users do not need to restart when they deviate from their original path.

Companies can build, train, and deploy customized virtual assistants using Clinc’s tooling. Its self‑service tools let organizations define domain-specific intents and flows, while developer modules, versioning, and testing frameworks help refine the models over time. The platform supports multiple channels — voice, web chat, mobile apps, messaging, and IVR — enabling consistent experiences wherever customers engage.

On the enterprise side, Clinc emphasizes tight integration with backend systems, CRMs, and APIs, enabling transactional capabilities (e.g. checking balances, making payments) rather than just conversational Q&A. Analytics and conversational insights dashboards help teams monitor performance, detect gaps, and iterate on the user experience. Its scalable architecture supports large volumes of concurrent users.

In practice, Clinc has powered notable conversational solutions. For example, it deployed a mobile banking voice assistant (“Maxi”) for a Turkish bank reaching millions of users. It also expanded into automotive and healthcare verticals. Over time it has grown with additional research, patents, and funding. Clinc positions itself as a platform enabling enterprises to bring human‑level conversational agents into production efficiently and at scale.

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