Live Person
LivePerson is an AI-powered conversational platform that helps businesses automate customer interactions through messaging, chatbots, and voice assistants for seamless customer engagement.
Pricing Model: Paid
Category: Customer Support and CRM Ai Tools
https://www.liveperson.com/
Release Date: 07/10/2020
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Live Person Features:

  • AI-driven conversational platform for customer support and engagement
  • Real-time analytics and insights into customer conversations
  • Integration with popular messaging channels like WhatsApp, SMS, and Facebook Messenger
  • Custom chatbot creation and automation tools
  • Advanced natural language understanding (NLU) for personalized responses
  • Agent assist tools for faster, smarter replies
  • Scalable for enterprise-level communication management
  • Built-in compliance and data security features
  • Omnichannel communication management
  • Tools for customer sentiment analysis and engagement tracking

Live Person Description:

LivePerson is a leading AI-powered conversational platform designed to help enterprises deliver intelligent and personalized communication experiences. It enables businesses to connect with their customers through natural, human-like conversations across multiple digital channels such as web chat, SMS, WhatsApp, Facebook Messenger, and more. With its powerful conversational AI, LivePerson automates repetitive customer interactions, freeing human agents to focus on complex queries.

The platform’s Natural Language Understanding (NLU) technology allows chatbots to interpret customer intent accurately, ensuring relevant and context-aware responses. Businesses can leverage LivePerson’s analytics dashboard to gain valuable insights into customer sentiment, engagement trends, and agent performance, enabling data-driven decision-making.

LivePerson also supports seamless integrations with CRM systems and marketing tools, helping organizations unify their communication workflows. Its AI-powered agent assist tools improve productivity by suggesting real-time responses and recommendations. With a focus on trust, transparency, and ethical AI, LivePerson ensures secure, compliant communication for industries such as retail, banking, healthcare, and telecommunications.

Whether you want to automate customer service, enhance digital sales, or improve engagement, LivePerson provides a robust solution for building smarter, AI-driven customer interactions.

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