Podium

Podium is an AI-powered customer communications platform for local businesses to manage reviews, texts, calls and payments from one dashboard.

Pricing Model: Free, Paid

Category: Customer Support and CRM Ai Tools

https://www.podium.com/https://www.podium.com/

Release Date: 24/10/2014

• Unified inbox for customer texts, calls, chats and reviews
• Automated review invite messages and reputation monitoring
• AI virtual assistant to respond to new leads instantly
• Integrated payments so businesses can collect fees via texting
• Bulk text marketing campaigns to engage customer lists
• Call routing, voicemail management and missed-call alerts
• Analytics dashboard with performance metrics and lead tracking
• Team collaboration tools with assignments, mentions and notes
• CRM integrations and contact data sync to keep customer info up to date
• Mobile and web apps so businesses can manage communications on the go

Podium is a comprehensive AI-driven platform that supports local businesses in managing and converting customer communications more effectively. It brings together texting, phone calls, reviews, payments and marketing into a single dashboard so teams can see every interaction with leads and customers in one place. Instead of juggling multiple tools, a business using Podium can send review-requests via text, respond to chats or calls, initiate payment links through conversations, and track how leads move through to closed revenue. The built-in AI assistant enables faster responses to new prospects by sending smart follow-up messages and routing conversations so that no lead falls through the cracks. Podium also enables text-based marketing campaigns to target customers with offers, reminders and notifications, and its analytics dashboard provides insight into response rates, conversion performance and team activity. For local businesses that depend on reviews and reputation, the review-invitation feature helps boost volume and visibility, enhancing online standing and trust. Because the platform is mobile-friendly, staff can engage customers from the field or office with the same unified view. By centralising communications, automating routine tasks and focusing on lead conversion and feedback, Podium helps service businesses, retail locations and local providers streamline operations, improve customer experience and grow.

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