PolyAI

PolyAI is an enterprise conversational platform that builds lifelike voice and chat assistants capable of handling customer calls, chats and interactions at scale to enhance support efficiency.

Pricing Model: Paid

Category: Chatbots and Virtual Assistants

https://poly.ai/

Release Date: 11/10/2017

• Lifelike voice assistants trained to hold natural conversations with customers
• Support for multiple channels: voice calls, chat, SMS, social messaging
• Multilingual capability across dozens of languages and accents
• Seamless integration with existing contact-centre tech stacks and CRMs
• Real-time analytics and insights into conversational performance
• Context-aware dialogue management managing complex multi-turn interactions
• Secure and compliant deployment for regulated industries
• Customisable voice and brand persona to match company identity
• Automatic hand-off to human agents when needed with context transfer
• Continuous learning and improvement from real customer interactions

PolyAI offers businesses a powerful conversational platform designed to transform how customer support, service and engagement are delivered. The platform creates advanced voice and chat assistants that sound human, understand natural language across multiple languages and channels, manage complex conversational flows and execute real-world transactions. Because it supports both voice and text engagements, PolyAI can replace or augment contact-centre agents by handling high-volume, repetitive interactions—while freeing human staff for higher-value work. The system integrates seamlessly with an organisation’s existing telephony, CRM and chat infrastructure, enabling a smooth transition to AI-assisted communication without disrupting workflows. Its enterprise-grade architecture emphasises privacy, security and compliance, making it suitable for industries such as banking, insurance, hospitality, telco and healthcare. Thanks to built-in analytics and conversational insights, businesses using PolyAI can monitor performance, identify bottlenecks, improve resolution rates, and optimise customer experience continuously. By automating more of the support workload and providing around-the-clock service, companies can reduce costs, decrease wait times, improve customer satisfaction and scale their operations globally. Overall, PolyAI empowers organisations to deliver consistent, high-quality conversational experiences across voice, chat and digital channels—making conversational automation a core strategic capability rather than a costly pilot.

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