Sensely

Sensely is an AI‑powered conversational health assistant combining natural language, avatar interface, and clinical content to help patients check symptoms, manage chronic conditions, and access care services.

Pricing Model: Free + Paid

Category: Health and Wellness Ai Tools

https://sensely.com/

Release Date: 05/03/2013

• Virtual health assistant with avatar interface
• Conversational symptom checking and triage
• Multilingual natural language processing (text & voice)
• Integration of clinical content (Mayo Clinic, NHS)
• Mobile SDK for embedding in apps
• Chronic condition management modules
• Onboarding, navigation & customer service support
• Analytics dashboard & insight engine
• Custom conversation builder / dialogue flows
• Omnichannel availability (web, mobile, chat apps)

Sensely is a conversational AI platform designed to enhance patient engagement and streamline healthcare member interactions. It blends empathy with technology by using avatar‑based virtual agents that converse naturally through voice or text. The platform allows enterprises—such as insurers, hospital systems, or healthcare providers—to embed a conversational layer into their apps or customer touchpoints, helping users get symptom guidance, schedule care, manage conditions, and navigate complex health systems.

At its core, Sensely leverages natural language understanding and generation (NLP/NLG) layered on top of trusted medical content drawn from sources like Mayo Clinic and NHS. The virtual assistant (often represented by the avatar “Molly”) asks users about their symptoms, health status, and preferences, then delivers appropriate guidance or triage suggestions. For chronic care patients, Sensely supports follow‑ups, check‑ins, and monitoring to improve adherence and outcomes.

Enterprises can integrate Sensely via its mobile SDK, enabling their own branded conversational experience. The SDK supports many languages and allows embedding of custom dialogues, workflows, and logic flows. The platform also includes an insight engine that collects member preferences, usage data, and conversational metrics to provide actionable analytics to care teams and operational managers.

Sensely has expanded into virtual primary care by combining conversational triage with scheduling and routing to appropriate care channels. It was also activated during the COVID‑19 crisis with screening and educational modules globally. In 2024, Sensely was acquired by Mediktor, merging Sensely’s empathy‑driven conversational layer with Mediktor’s symptom assessment engine to grow a unified AI health engagement solution.

By enabling personalized, conversational access to health information and services, Sensely aims to reduce friction in care navigation, lower operational costs, and deliver better patient experiences across insurance and clinical settings.

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