Tidio

Tidio is an AI-augmented chat and customer support tool combining live chat, chatbot automation, and AI agents to boost engagement, resolve queries, and drive conversions across websites and messaging channels.

Pricing Model: Free + Paid

Category: Customer Support and CRM Ai Tools

https://www.tidio.com/

Release Date: 05/07/2016

• Live Chat widget enabling real-time customer conversations
• AI Reply Assistant (turn simple responses into polished messages)
• Chatbot Flows: visual, no-code automation paths
• AI Agent (Lyro) that handles common customer inquiries using NLP
• Multichannel support: email, social, web chat integration
• Analytics & performance dashboards
• Pre-chat surveys & visitor profiling
• Automated handover: switch from bot to human agent seamlessly
• Integrations with CRMs, e-commerce, and third‑party tools
• Customization: widget theming, languages, operating hours

Tidio is a comprehensive customer engagement platform that blends live chat, chatbot automation, and AI-driven support to help businesses improve response times, customer satisfaction, and conversion outcomes. The platform is designed to empower companies of all sizes — from small websites to growing enterprises — to deliver responsive, intelligent communication across channels.

At the heart of Tidio is its AI Agent (Lyro) which leverages natural language processing to understand and respond to customer queries. Lyro can autonomously handle a significant portion of repetitive questions, freeing human agents to focus on more nuanced or high-impact issues. The platform’s AI Reply Assistant helps transform simple inputs into more professional, on-brand responses, improving the overall quality of interaction.

In parallel, Tidio supports Chatbot Flows, which are no-code, visual automation paths that trigger based on visitor behavior, timing, or defined criteria. These flows can collect lead information, route conversations, send follow-ups, and support sales funnels. Because they require no programming, non-technical users can design robust conversational automations.

The live chat functionality complements these automation features, allowing human support agents to step in when needed. Tidio supports pre-chat surveys, visitor tracking (seeing what pages a visitor is browsing), and customization of widget appearance and behavior. The platform also integrates with many third-party services — CRMs, e-commerce platforms, email tools, and APIs — enabling data synchronization and process automation across a business stack.

Tidio’s pricing structure caters to various usage levels: its free plan offers basic live chat and chatbots with limited conversations and flows. Paid plans unlock higher usage limits, advanced analytics, AI usage, and custom features. Enterprise / premium options offer even greater capacity, dedicated support, and advanced customizations.

Overall, Tidio is built to help businesses automate support, increase lead capture, and deliver conversational experiences with AI sophistication — all while scaling as the organization’s needs grow.

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