Tiledesk

Tiledesk is an AI and live chat platform that lets you create chatbots, AI agents, and omnichannel messaging flows with a no-code design studio. It supports multichannel chat, knowledge base integration, and human escalation.

Pricing Model: Free + Paid

Category: Customer Support and CRM Ai Tools

https://tiledesk.com/

Release Date: 05/10/2023

• No-code visual conversation/flow builder (Design Studio)
• Multichannel deployment: web chat widget, WhatsApp, Facebook Messenger, Telegram, voice (via Twilio)
• AI agent/chatbot integration with LLMs and knowledge bases
• Hybrid flows with human agent handoff when needed
• Semantic & keyword search (RAG) to fetch relevant content
• Omnichannel unified inbox for managing messages across platforms
• Analytics, metrics, and conversation monitoring
• Open source / self-hostable architecture with extensibility
• Voice and IVR support integrated with conversational flows
• Widget customization, branding, and configuration controls

Tiledesk is a modern conversational platform combining AI agents, live chat, and omnichannel support capabilities designed to help businesses engage users more intelligently. The platform empowers nontechnical users and developers alike to build conversational flows via a visual no-code interface called Design Studio. In that interface, you can design dialog paths, integrate knowledge bases, add conditions, and orchestrate handoffs to human agents — all without writing code.

Tiledesk supports multichannel deployment: once a chatbot is created, it can run on website widgets, WhatsApp, Messenger, Telegram, and even voice channels (via Twilio) using the same underlying logic. This ensures consistency across touchpoints. The AI agents can be connected with large language models and knowledge base content to provide informed, contextually relevant responses. For queries that exceed the bot’s capabilities, conversation escalation to live agents is seamless, preserving context and enabling human oversight.

The platform incorporates hybrid search (semantic and keyword) and RAG functionality so the AI can retrieve and surface the most relevant content from a knowledge repo. A unified inbox brings together customer interactions from all channels, making support workflows more organized. Analytics dashboards show metrics like conversation volume, agent performance, and resolution rates, helping teams optimize.

Because Tiledesk is open source, organizations can self-host or customize components as needed. The architecture supports multi-tenant setups, extensibility, and integration via APIs and webhooks. Its voice features allow you to design conversational IVR flows, play TTS messages, collect numeric inputs (DTMF), and transfer calls intelligently. The platform also provides customization of widget interface and branding to fit you site’s UI.

Pricing is tiered: a free plan or trial exists, while paid plans unlock higher usage limits (AI agents, token quotas, knowledge base size, users) and enterprise support. Whether used for customer support, lead qualification, FAQ bots, or conversational marketing, Tiledesk offers a flexible, scalable solution combining AI automation and human fallback. It is a compelling option for teams that want conversational intelligence with transparency and control.

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