Unbabel
Unbabel is a LangOps (language operations) platform that blends AI translation with human editors to deliver reliable, scalable multilingual support across customer service, marketing, and product content.
Pricing Model: Free + Paid
Category: Language Translation Ai Tools
https://unbabel.com/
Release Date: 01/03/2014
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Unbabel Features:

  • AI + Human Hybrid Translation Workflow (machine translation refined by human editors)
  • Quality Estimation to automatically assess translation confidence
  • Customizable workflows (balance speed, cost, quality per content type
  • Pay-as-you-go pricing with no minimum commitment
  • Tiered plans for scaling operations (Starter, Standard, Enterprise)
  • Extensive language support across many language pairs
  • Integrations with CRMs, help desks, content systems, and chat platforms
  • Real-time metrics, reporting, and transparency of translation performance
  • Translation memory, glossaries, and consistency across content
  • Data security compliance (ISO, encryption, privacy safeguards)

Unbabel Description:

Unbabel is an advanced language operations platform built to help businesses scale multilingual communications effectively. It merges the speed of machine translation (MT) with the accuracy and nuance of native human editors, ensuring translations that are both fast and polished. Using its proprietary quality estimation models, Unbabel can predict whether a translated output meets a threshold of quality or needs human refinement, thereby optimizing the mix of automation and human review.

The system allows organizations to customize their translation pipelines according to content type—customer support tickets, marketing campaigns, product documentation, or legal text—and select their desired balance among speed, cost, and quality. Unbabel’s flexible pricing options begin with pay-as-you-go, charging as low as $0.00020 per word with no minimum contract. For companies with greater volume, plans such as Starter, Standard, and Enterprise offer incremental discounts (e.g. $0.00018, $0.00017, $0.00015 per word) with corresponding minimum annual commitments. 

Unbabel integrates seamlessly into existing business tools and workflows, allowing translation tasks to flow directly from CRMs, help desks, content management systems, and chat platforms—so teams don’t need to switch tools. Through dashboards and reporting modules, users gain visibility into translation volume, cost trends, quality metrics, and performance over time.

Security and compliance are foundational: Unbabel is ISO-27001 certified and compliant with GDPR and CCPA, using encryption and anonymization to protect sensitive content. 

To keep pushing translation boundaries, Unbabel invests in research and innovation. They contribute to projects like COMET, a neural metric for translation quality evaluation, and participate in translation quality shared tasks.

Today, Unbabel is trusted by large global enterprises to localize customer support, marketing messages, and product content across markets—all while maintaining consistency, efficiency, and scalable multilingual operations.

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