Yellow.ai

Yellow.ai is an enterprise-grade conversational AI platform enabling human-like automation of customer and employee support across 35+ channels, 135+ languages, with no-code AI agent builders and generative workflows. Scalable, intelligent automation for improved CX and EX.

Pricing Model: Free, Paid, Free + Paid

Category: Chatbots and Virtual Assistants

https://yellow.ai

Release Date: 22/01/2016

• AI-driven omnichannel support across chat, voice, email, and social platforms

• Support for over 135 languages for global enterprise reach

• No-code AI Agent Builder for rapid agent creation

• Agentic AI framework using multi-LLM architecture for human-like context and responses

• Agentic RAG (Retrieval-Augmented Generation) for precise, grounded answers

• AI Copilot for testing, debugging, and optimizing agent performance pre-launch

• Dynamic Automation Platform (DAP) for workflow and conversational scaling

• Proprietary LLM (YellowG) powering generative email automation and bot responses

• Real-time analytics and dashboards for measuring agent performance and customer satisfaction

• Enterprise-grade security compliance (ISO, SOC-2, HIPAA, GDPR)

Yellow.ai delivers a cutting-edge conversational AI platform designed to transform enterprise customer and employee experiences with seamless, human-like automation. Founded in 2016, Yellow.ai (formerly Yellow Messenger) has grown to serve over 1,300 enterprises across 85+ countries, earning recognition for its Agentic AI technology that combines multi-LLM orchestration, generative workflows, and no-code agent builders ..

At its core, Yellow.ai enables organizations to deploy dynamic AI agents across 35+ digital channels—including chat, voice, email, and social—communicating in over 135 languages for global scalability . Its no-code AI Agent Builder accelerates deployment, allowing enterprises to create and launch conversational agents in minutes, without extensive engineering support

Powered by the Agentic RAG framework, Yellow.ai’s agents don’t just retrieve information—they understand context, reason, and act in real time. Combined with Agentic AI’s multi-LLM architecture, the platform offers nuanced, context-aware conversations that enhance user satisfaction and operational efficiency .

To ensure high-quality AI interactions, Yellow.ai includes AI Copilot, a full testing and debugging toolkit that allows teams to simulate real-world scenarios, inspect decision pathways, and optimize agent performance before deployment

Advancing further, the platform’s generative AI capabilities include YellowG, a proprietary language model and Email Automation solution that autonomously handles up to 80% of email-based support with <1% hallucination rates—boosting first-contact resolution and reducing ticket volumes

Yellow.ai also emphasizes real-time analytics, enabling leaders to monitor agent performance, measure CSAT improvements, and continuously refine automation strategies through actionable metrics and dashboards

With robust security and compliance (ISO, SOC-2, HIPAA, GDPR), enterprise-grade reliability, and a promise of “memorable conversations, every time,” Yellow.ai stands as a leader in conversational AI service automation

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