Lexidesk

• 24/7 AI phone intake for answering incoming law firm calls
• Website chat intake for capturing prospective client inquiries online
• AI-powered lead qualification based on firm-defined intake criteria
• Lead scoring from 1 to 10 based on fit and urgency
• Automated consultation scheduling using configured appointment offers
• Warm call transfers with conversation summaries for qualified leads
• Automated SMS and email follow-up for leads that do not book
• Call recordings, transcripts, summaries, and lead information in the dashboard
• CRM integrations including Clio Grow, Clio Manage, HubSpot, Lawmatics, and HighLevel
• Outbound calling and referral workflows for additional client-intake processes

Lexidesk is an AI-powered legal intake and receptionist platform built specifically for consumer-facing law firms. It helps firms handle prospective client calls and website inquiries around the clock, reducing reliance on voicemail and manual intake processes. The platform is designed for practice areas including personal injury, family law, immigration, criminal defense, estate planning, employment law, probate, and other consumer-facing legal services.

Lexidesk’s AI receptionist answers incoming calls and website chats, conducts structured intake conversations, and qualifies inquiries according to rules established by each law firm. The system can score leads from 1 to 10 based on fit and urgency, helping firms identify inquiries that require faster attention. Qualified callers can be routed to the appropriate person through a warm transfer, while other prospects can be directed toward consultation booking.

The platform also supports automated appointment scheduling. Firms configure their available consultation types, prices, durations, hosts, and scheduling links, allowing the AI to determine which appointment option matches the conversation. Scheduling links can be delivered through SMS or email, and follow-up workflows can contact leads that have not completed booking.

Lexidesk connects with legal and business software including Clio Grow, Clio Manage, HubSpot, Lawmatics, and HighLevel. Additional connections can be configured through tools such as Zapier, Make, n8n, or webhooks. The platform also provides call summaries, recordings, transcripts, and lead information for ongoing intake management.

Lexidesk is a paid service using a flat monthly pricing model that scales with call and chat volume. Exact pricing is customized for each firm and the public starting price is not disclosed.

Frequently Asked Questions

What is Lexidesk?

Lexidesk is an AI legal intake and receptionist platform that handles phone calls and website inquiries for consumer-facing law firms.

Who is Lexidesk designed for?

Lexidesk is designed for law firms that need automated client intake, lead qualification, consultation scheduling, and 24/7 call handling.

What does the Lexidesk AI receptionist do?

The Lexidesk AI receptionist answers calls, conducts intake conversations, qualifies inquiries, schedules consultations, and routes appropriate callers to firm staff.

Does Lexidesk support website chat?

Lexidesk supports website chat intake alongside phone-based intake, allowing firms to capture and qualify inquiries from online visitors.

How does Lexidesk qualify leads?

Lexidesk qualifies leads using firm-defined intake questions and rules, then can assign a 1-to-10 score based on factors such as fit and urgency.

How much does Lexidesk cost?

Lexidesk uses customized paid pricing based on call and chat volume, while a specific public starting price is not disclosed.

Can Lexidesk schedule legal consultations?

Lexidesk can schedule consultations by matching callers with configured appointment offers and sending the appropriate booking link by SMS or email.

Which CRMs does Lexidesk integrate with?

Lexidesk provides native integrations with Clio Grow, Clio Manage, HubSpot, Lawmatics, and HighLevel, with additional connection options available through automation tools and webhooks.

Share Your Experience: