Flai

• AI-powered inbound phone answering for dealership service and sales departments
• Automated service appointment scheduling through dealership scheduling systems
• Sales lead follow-up across phone, SMS, and email
• After-hours and overflow call handling to capture missed opportunities
• Automated recall outreach and appointment booking
• Real-time inventory access for answering vehicle availability questions
• Warm transfers and escalation to dealership staff when human assistance is needed
• CRM, DMS, scheduler, and dealership technology integrations
• Conversation recordings, transcripts, alerts, and analytics for customer interactions
• Multilingual AI conversations with customizable dealership workflows

Flai is an AI communications platform designed specifically for car dealerships. It helps automotive businesses automate customer communication across voice calls, SMS, and email while keeping dealership staff involved when conversations require human attention. The platform is designed around common dealership workflows such as service scheduling, sales lead follow-up, recall outreach, after-hours call handling, and customer re-engagement.

For service departments, Flai can answer incoming calls, identify customers, handle routine service questions, check appointment availability, and schedule service directly. It can also support recall campaigns and outbound customer re-engagement. For sales teams, the platform can respond to missed calls, follow up with leads, check inventory information, capture after-hours prospects, and help schedule showroom visits and test drives.

Flai supports dealership communication through multiple channels rather than relying only on a voice assistant. Its platform combines phone, text messaging, and email workflows, allowing dealerships to maintain follow-up conversations across different customer touchpoints. The company also describes integrations with dealership schedulers, dealer management systems, and CRM platforms, allowing AI conversations to trigger actions inside existing dealership workflows.

Another notable capability is human escalation. When a customer asks for assistance that requires dealership staff, Flai can transfer the conversation or trigger a callback while passing relevant customer context to the human representative. This approach is intended to let AI manage routine, high-volume interactions while dealership employees handle more complex conversations.

Flai also provides security and compliance features for dealership data. Its security documentation states that the company is SOC 2 Type II compliant and uses organizational and technical controls for protecting customer information.

Frequently Asked Questions

What is Flai?

Flai is an AI communications platform built specifically for car dealerships to automate customer conversations across phone, SMS, and email.

Who is Flai designed for?

Flai is designed for car dealerships and dealership groups that need automated customer communication for sales, service, recalls, and lead follow-up.

What can Flai automate?

Flai can automate inbound calls, service appointment scheduling, sales lead follow-ups, recall outreach, customer re-engagement, SMS communication, and email follow-up.

Can Flai schedule dealership appointments?

Yes, Flai can check scheduling availability and book service appointments through connected dealership scheduling systems.

Does Flai integrate with dealership systems?

Yes, Flai integrates with dealership technology such as schedulers, dealer management systems, and CRM platforms.

Does Flai offer a free plan?

Flai does not publicly disclose a free plan or standard starting price, with pricing handled according to dealership requirements and service scope.

What makes Flai different from a general AI receptionist?

Flai is purpose-built for automotive dealerships, with workflows covering vehicle inventory, service scheduling, recalls, sales follow-up, dealership systems, and automotive customer communication.

Can Flai transfer customers to dealership staff?

Yes, Flai can escalate conversations to human dealership employees through warm transfers or callbacks when human assistance is needed.

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