Super

• 24/7 AI receptionist for answering property management calls on the first ring
• Multi-agent orchestration for routing inquiries to specialized AI agents, workflows, or staff
• AI leasing agents for answering property questions and scheduling tours
• Outbound AI calling for leasing follow-ups, collections, renewals, and other workflows
• Omnichannel communication across phone, email, SMS, and voicemail
• Property management knowledge bases customized with company SOPs, training, and portfolio information
• Two-way PMS integrations for accessing property data and creating work orders or guest cards
• AI-powered maintenance coordination for troubleshooting issues and handling work-order workflows
• Lead capture and routing for responding to prospects and synchronizing inquiries across systems
• Multilingual communication with English and Spanish voice support plus additional text languages

What Is Super?

Super is an AI-powered voice and communications platform built specifically for property management companies. The platform provides AI agents that can answer phone calls, respond to texts and emails, route inquiries, perform outbound calls, and connect conversations with property management systems.

Rather than functioning as a general-purpose virtual assistant, Super is designed around property management workflows. Its agents can work with property information, leasing inquiries, maintenance requests, resident communications, lead follow-ups, collections, renewals, and other operational processes.

AI Voice for Property Management

Super provides vertical-specific voice AI designed for property management teams. Its AI receptionist can answer a company’s main line and determine whether an inquiry can be resolved directly, routed to another agent, transferred to a staff member, or handled through an existing workflow.

The platform is intended to provide coverage beyond traditional office hours, allowing property management teams to handle calls during evenings, weekends, and other periods when staff may not be available.

AI Receptionist

The AI receptionist serves as the front-line communication agent for property management businesses. It can answer common questions, collect information, route calls, provide listing information, schedule showings, and initiate workflows such as maintenance requests.

Its knowledge and behavior can be customized using company information, standard operating procedures, property data, and other instructions supplied during onboarding.

Multi-Agent Orchestration

Super uses multi-agent orchestration to determine the intent of an incoming communication and identify the appropriate agent, employee, or workflow.

This allows a property management company to create specialized agents for different operational areas while maintaining a unified front-office experience for callers and other contacts.

AI Leasing

Super’s leasing capabilities are designed to help property managers respond quickly to prospective tenants. AI agents can answer questions about available properties, provide information about listings, and schedule property tours.

The leasing workflow can also extend to outbound communication, allowing agents to follow up with prospects after an inquiry.

AI Outreach Agents

Super includes outbound AI agents that can make calls on behalf of property management teams. Outreach workflows can be configured for leasing lead follow-ups, collections, renewals, move-ins, move-outs, and other recurring communications.

The platform can combine outbound calls with text messages, emails, and voicemail workflows to support communication across multiple channels.

Lead Capture

Super is designed to capture property management leads and prospect inquiries instead of sending callers directly to voicemail. Its AI receptionist can respond to common questions, collect relevant information, and route prospects according to the company’s workflow.

Lead information can also be synchronized with connected systems, helping teams maintain a record of inquiries across their communication channels.

Omnichannel Communication

Super supports phone, email, and SMS communication. AI agents can receive and initiate communications across these channels, allowing property management teams to coordinate conversations without relying exclusively on phone calls.

The platform can also use follow-up texts and emails after calls when a workflow requires additional information or communication.

Property Management Knowledge

Super is built with property management-specific knowledge and can be customized with a company’s own information. Teams can provide standard operating procedures, knowledge bases, property details, contacts, and other instructions used to train the AI agents.

This customization helps the agents follow organization-specific processes rather than relying solely on general-purpose AI behavior.

PMS Integrations

Super connects with property management systems to provide AI agents with property and portfolio context. Available integrations include platforms such as Buildium, Rent Manager, AppFolio, Rentvine, Property Meld, Yardi, Tenant Turner, ShowMojo, LeadSimple, Aptly, HubSpot, and DoorLoop.

Depending on the integration, Super can retrieve information and push actions back into the connected system, including creating work orders, guest cards, leads, or other records.

Maintenance Coordination

Super provides AI workflows for property maintenance communication. Agents can gather information about maintenance issues, troubleshoot common situations, identify emergencies, and initiate work-order processes.

When connected to supported property management systems, the platform can also push maintenance-related information into the appropriate system of record.

Resident Support

Property managers can use Super for resident communications that require immediate responses or structured routing. The AI can answer frequently asked questions, collect information, and direct more complex issues to the appropriate person or workflow.

This makes the platform suitable for communication processes that continue outside conventional property management office hours.

After-Hours Coverage

The After Hours plan provides an AI receptionist intended to handle calls outside normal operating hours. The receptionist can answer calls, use a customized knowledge base, and route or handle inquiries according to configured workflows.

The service can also operate as a rollover receptionist when a company’s staff is busy or unavailable.

24/7 AI Receptionist

The 24/7 plan provides continuous AI receptionist coverage for phone, email, and SMS. It includes AI transfers and routing, custom knowledge bases, property management system integrations, and onboarding and support.

The plan includes 1,000 phone minutes per month, with additional volume priced separately.

Custom Voice Pipeline

Super operates a custom voice pipeline designed for its property management use cases. The platform describes its architecture as supporting multiple providers and fallback capabilities for voice processing.

This infrastructure supports the company’s focus on voice-based property management workflows and AI agent interactions.

AI Transfers and Routing

The platform can determine when an inquiry should remain with an AI agent and when it should be transferred or routed to another person, agent, or workflow.

Routing can be configured around different scenarios, departments, properties, groups, and operational requirements.

Global Voice and Language Support

Super provides native-sounding English and Spanish voice AI for phone interactions. The platform also supports dozens of additional languages through text communication.

This allows property management companies serving multilingual communities to extend communication coverage across more than one language.

Custom SOP Training

Companies can provide their own standard operating procedures, templates, and knowledge bases to customize their AI agents. Super’s onboarding process can also assist with configuring agents according to the organization’s requirements.

This approach allows teams to define how their AI assistants should respond, what information they should gather, and when conversations should be escalated.

HOA Property Management

Super supports HOA management workflows in addition to other property management environments. Its AI agents can work with HOA-related information such as bylaws and community rules while helping route resident and board communications.

Multifamily and Apartment Management

Multifamily operators can use Super for leasing inquiries, resident communications, maintenance requests, property questions, and other front-office processes.

AI agents can work across these functions while connecting with supported property management systems.

Single-Family Rental Management

Super also supports single-family rental property management workflows. Agents can assist with leasing inquiries, maintenance communication, resident questions, and other operational interactions.

Collections and Renewals

Outbound AI agents can be configured for collection-related communication and renewal workflows. For example, an AI agent can contact tenants regarding late rent or upcoming renewal and move-out dates according to configured instructions.

Pricing

Super uses usage-based pricing rather than pricing primarily by the number of doors managed.

The After Hours plan starts at $250 per month and includes a custom AI receptionist, dedicated phone line, agent rollover for phone and SMS, custom knowledge bases, PMS integrations, and 500 included minutes.

The 24/7 plan starts at $415 per month and includes a custom AI receptionist, dedicated phone line, phone, email and SMS coverage, AI transfers and routing, custom knowledge bases, PMS integrations, 1,000 included minutes, and unlimited email and SMS.

The Concierge plan starts at $515 per month and combines inbound receptionist capabilities with outbound AI agents. It includes 1,300 minutes and unlimited email and SMS.

There is no setup fee for the listed receptionist and concierge plans. Additional volume and integration requirements can affect the final price.

Onboarding

Super provides different onboarding approaches depending on the type of service. Outreach agents can be configured using templates and a simple agent editor, allowing some workflows to be launched quickly.

Receptionist and Concierge deployments use a more involved onboarding process designed to customize and fine-tune the AI agent using company SOPs, knowledge bases, and operational requirements.

Who Is Super For?

Super is designed for property management companies and real estate operators that need automated communication coverage. Its target users include single-family rental managers, multifamily operators, apartment management teams, condominium and HOA management companies, and other property management organizations.

Using Super for Leasing

Leasing teams can use Super to answer property questions, provide listing information, schedule tours, capture prospect details, and conduct follow-up calls.

The combination of inbound and outbound communication allows leasing workflows to continue beyond the initial inquiry.

Using Super for Maintenance

Maintenance teams can use Super to collect information about resident-reported issues, identify potential emergencies, route requests, and create work orders through supported integrations.

The AI can also help distinguish routine questions from issues that require escalation to a human team member.

Using Super for Front-Office Operations

Super can function as an AI front office for property management companies by combining phone answering, SMS, email, routing, lead capture, and specialized AI agents within one communication workflow.

The platform is designed to connect these interactions with the company’s existing property management technology rather than requiring a completely separate operational system.

Frequently Asked Questions

What is Super?

Super is an AI-powered voice and communications platform for property management. It provides AI receptionists and specialized agents that handle calls, texts, emails, leasing, maintenance, lead capture, and outbound communication.

Is Super free?

No. Super is a paid platform. Monthly plans currently start at $250 for after-hours coverage.

What is the starting price for Super?

The After Hours plan starts at $250 per month. The 24/7 plan starts at $415 per month, while the Concierge plan starts at $515 per month.

Can Super answer calls 24/7?

Yes. Super provides AI receptionist coverage designed to answer property management calls around the clock, including outside normal business hours.

Can Super make outbound calls?

Yes. Super’s AI outreach agents can make outbound calls for workflows such as leasing follow-ups, collections, renewals, move-ins, and move-outs.

Does Super support text and email?

Yes. Super supports phone, SMS, and email communication, allowing AI agents to handle and follow up across multiple communication channels.

Does Super integrate with property management software?

Yes. Super provides integrations with multiple property management and business platforms, including Buildium, AppFolio, Rent Manager, Rentvine, Property Meld, Yardi, Tenant Turner, ShowMojo, LeadSimple, HubSpot, DoorLoop, and others.

Can Super create maintenance work orders?

Yes. Through supported integrations, Super can help create work orders and transfer maintenance-related information into connected property management systems.

Can Super schedule property tours?

Yes. Its leasing AI can answer listing questions and schedule property tours as part of the leasing workflow.

Can Super be customized?

Yes. Companies can customize agents using their own SOPs, knowledge bases, property information, templates, and workflow requirements.

Who founded Super?

Super Software Inc. was founded by Lindsay Liu and Vika Kovalchuk Zamparelli. The company was established in 2021.

When was Super launched?

Public company databases identify 2021 as the launch year. A precise public launch date is not publicly disclosed.

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