CallSprout

• Sage AI voice agent for 24/7 inbound call answering
• Natural AI conversations with configurable objectives, tone, and personality
• Automated appointment booking and rescheduling through compatible scheduling systems
• Smart call transfers that pass caller details and conversation context to staff
• AI-powered outbound and inbound call handling for business workflows
• Real-time call transcription plus searchable call and voicemail transcripts
• CRM-smart routing based on caller information and connected business systems
• Cloud phone service with desktop, mobile, web, and desk-phone support
• Call center queues, skills-based routing, supervisor controls, wallboards, and reporting
• Business integrations, AI text-to-speech, SMS, fax, and connected-tool support

What Is CallSprout?

CallSprout is a cloud-based business phone and communications platform that combines VoIP calling with AI-powered features. Its flagship AI voice agent, Sage, can answer calls, hold natural conversations, capture caller information, book appointments, provide answers from connected business systems, and transfer calls to employees when human assistance is needed.

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Sage AI Voice Agent

Sage is CallSprout’s AI voice agent and virtual receptionist. It can answer business calls around the clock, greet callers according to a configured tone, understand their requests, capture relevant information, and either complete the conversation or transfer the caller to an appropriate person.

Businesses can configure Sage using an objective, tone, and personality. The agent can also connect to supported business systems to retrieve live information instead of relying only on static responses.

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24/7 Call Answering

Sage is designed to provide continuous call coverage, including evenings, weekends, and periods when employees are unavailable. It can capture a caller’s name, phone number, reason for calling, and other configured details before transferring or completing the interaction.

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Appointment Booking

CallSprout supports appointment scheduling through Sage when the business’s scheduling system provides a compatible API. The AI agent can check available times, book appointments, and handle rescheduling during a phone conversation.

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Smart Call Transfers

Sage can transfer callers to human employees when a conversation requires personal assistance. The platform is designed to pass along the information gathered during the conversation so the receiving employee has additional context instead of starting from the beginning.

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Connected Business Tools

CallSprout can connect its AI agent with external business systems. These connections allow Sage to retrieve information from supported tools and use that information while handling calls. The exact functionality depends on the connected system and the APIs it provides.

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CRM Integration

CallSprout supports CRM-connected calling workflows. For example, its Freshsales integration can identify callers, log calls, create leads for new callers, attach summaries, and capture appointments in the CRM.

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Call Transcription

The platform provides live transcription and call and voicemail transcription. Recorded conversations can be converted into searchable text, giving teams a written record of phone interactions and enabling them to review conversations after calls.

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CRM-Smart Routing

CallSprout can use information from connected CRM systems to influence how calls are routed. This can help businesses direct callers to the appropriate representative based on information associated with the caller or customer record.

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Cloud Phone System

CallSprout provides a broader cloud phone system alongside its AI functionality. Users can access communications through desk phones, desktop applications, mobile applications, and the web, supporting teams that work from different locations.

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Call Center Tools

The Call Center plan adds features for teams handling higher call volumes. These include call queues, hold-position information, multi-agent and skills-based routing, supervisor monitoring, whisper and barge capabilities, live wallboards, queue analytics, and advanced reporting.

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AI Text-to-Speech

CallSprout includes text-to-speech capabilities for generating natural voice prompts and greetings from written text. This can be used alongside the AI voice agent and other phone-system functionality.

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Voicemail and Messaging

CallSprout combines its phone system with voicemail transcription, SMS, and fax capabilities. Voicemail transcription is included, while recorded call transcription is available as a metered AI feature.

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Business and Industry Applications

CallSprout is positioned for businesses across industries including healthcare, legal services, restaurants, education, real estate, finance, home services, retail, insurance, transportation, and technology. Common applications include AI reception, appointment scheduling, customer calls, call routing, after-hours coverage, and call-center overflow.

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Pricing Structure

CallSprout currently offers a Business plan at $22.95 per user per month and a Call Center plan at $39.95 per user per month. Sage is included with both plans, while AI voice usage is charged at $0.39 per minute after the first 30 seconds of each call. AI call transcription is priced at $0.0198 per minute, and voicemail transcription is included.

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Free Trial

CallSprout offers a free trial without requiring new phone hardware or a long-term commitment. Businesses can also bring compatible existing devices and phone numbers as part of the cloud phone setup.

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Who Is CallSprout For?

CallSprout is designed for businesses that rely on phone communication and want to combine traditional cloud telephony with AI-assisted call handling. It can support small businesses, sales teams, service companies, customer-support operations, and call centers that need automated answering, routing, transcription, or appointment workflows.

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Frequently Asked Questions

What is CallSprout?

CallSprout is a cloud phone and business communications platform that includes VoIP calling, call routing, transcription, CRM-connected workflows, and the Sage AI voice agent.

What is Sage?

Sage is CallSprout’s AI voice agent. It can answer calls, converse with callers, capture information, book appointments when connected to a compatible scheduling system, and transfer calls to people when needed.

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Can Sage answer calls 24/7?

Yes. Sage is designed to answer business calls around the clock, including after-hours and weekend calls.

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Can Sage book appointments?

Yes. Sage can book and reschedule appointments when connected to a scheduling system with a compatible API.

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Does CallSprout offer call transcription?

Yes. CallSprout provides live transcription and transcription for recorded calls and voicemails. AI call transcription is billed according to usage, while voicemail transcription is included.

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Does CallSprout integrate with CRM systems?

Yes. CallSprout supports CRM-connected workflows, including an integration with Freshsales that can identify callers, log calls, create leads, and capture appointments.

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Does CallSprout work with existing devices?

Yes. CallSprout supports desk phones as well as desktop, mobile, and web-based access. The company also states that customers can bring their own devices.

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Does CallSprout have call center features?

Yes. Its Call Center plan includes queues, skills-based routing, supervisor monitoring, whisper and barge controls, live wallboards, queue analytics, and advanced reporting.

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How much does CallSprout cost?

The Business plan is $22.95 per user per month, while the Call Center plan is $39.95 per user per month. Sage usage is $0.39 per minute after the first 30 seconds of each call, and AI call transcription costs $0.0198 per minute.

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