Penelope

• 24/7 AI-powered call answering for businesses
• Lead qualification using customized questions and business criteria
• Appointment booking using connected calendars and scheduling systems
• Warm call transfers to specific people, departments, or voicemail
• Custom call flows built around business requirements and routing logic
• Instant call summaries for reviewing caller requests and outcomes
• CRM integrations for connecting calls, leads, appointments, and customer information
• Custom voice selection with natural-sounding professional AI conversations
• Built-in guardrails designed to prevent unsupported answers and improvisation
• Encrypted, GDPR-compliant call handling with secure data controls

What Is Penelope?

Penelope is an AI receptionist designed for professional services and other businesses that depend on telephone communication. It answers calls, screens callers, qualifies leads, books appointments, takes messages, and transfers conversations to members of a business team when human assistance is required.

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AI Receptionist for Business Calls

Penelope provides an AI voice receptionist that can answer calls from customers and prospects. It is designed to provide consistent call handling while following business-approved conversation paths rather than improvising responses.

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24/7 Call Answering

Penelope is available for continuous call handling and is designed to answer calls around the clock. This allows businesses to maintain telephone coverage outside normal working hours and during busy periods when staff may not be available.

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Lead Qualification

The AI receptionist can ask predefined questions to determine whether a caller represents a relevant prospect. For professional services, the qualification process can capture details such as the type of matter, urgency, and other information specified by the business.

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Appointment Booking

Penelope can connect with appointment and calendar systems to schedule meetings. It can check real-time availability and confirm appointments during the call, helping businesses reduce manual scheduling work.

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Custom Call Flows

Each Penelope deployment is configured around the individual business. The setup process covers greetings, call flows, questions, routing logic, and booking requirements so the receptionist follows the firm’s preferred approach.

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Guided Setup

Penelope is not positioned as a self-service dashboard. The company works with each business to understand its services, tone, call types, processes, and routing requirements before building and testing the AI receptionist.

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Warm Call Transfers

When a caller needs a real person, Penelope can transfer the call to a specified team member, department, or voicemail. If nobody is available, it can take a detailed message and alert the team.

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Call Summaries

Penelope provides instant call summaries so businesses can quickly understand what happened during a conversation without listening to the entire call. The summaries can capture the caller’s request and relevant information gathered during the interaction.

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CRM Integrations

CRM integrations are included across Penelope’s published plans. These integrations allow call-related information and qualified leads to connect with existing business workflows instead of remaining solely within the telephone conversation.

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Professional Voice and Tone

Penelope is designed to use a calm, clear, professional speaking style. Businesses can select a voice and configure how the receptionist communicates so the experience is aligned with their preferred customer-facing tone.

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Built-In Guardrails

Penelope uses predefined call flows and business-approved information to limit unsupported responses. The company states that the system is designed not to guess, speculate, or invent answers outside its configured capabilities.

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Transparent AI Disclosure

Penelope identifies itself as an AI receptionist at the beginning of a call. This is intended to make the nature of the interaction clear to callers while still allowing them to request human assistance when appropriate.

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Security and Privacy

Penelope states that conversations are fully encrypted and handled in accordance with GDPR requirements. Its published information also describes secure conversation storage, access controls, audit logs, and defined data-handling processes.

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Professional Services

Penelope is specifically positioned for professional services, including law firms, accounting firms, consultancies, finance businesses, property businesses, and other service organizations. The system can be configured around the terminology, questions, and processes used by each firm.

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Legal Receptionist

For legal firms, Penelope can screen prospective clients, ask qualification questions, capture information about a matter, identify urgency, and book consultations into the firm’s calendar. The system is designed to keep conversations within the firm’s approved scope.

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Accounting Receptionist

Accounting firms can configure Penelope to collect client details before meetings and schedule qualified callers into the firm’s calendar. The company describes examples involving information such as tax references, entity type, and the reason for the call.

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Consultancy Lead Qualification

For consultancies, Penelope can ask predefined qualification questions and distinguish relevant prospects from general enquiries. The goal is to provide the team with useful caller information before a potential client reaches the business directly.

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Pricing and Plans

Penelope offers three publicly listed plans. Starter costs £49 or $59 per month and includes 25 AI calls. Growth costs £179 or $199 per month and includes 100 AI calls. Pro costs £399 or $435 per month and includes 250 AI calls. Additional calls are billed according to the selected plan.

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Starter Plan

The Starter plan includes 25 AI calls per month, one business phone number, 24/7 AI call answering, warm transfers, custom call flows, guided setup, instant call summaries, CRM integrations, and a call reporting portal.

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Growth Plan

The Growth plan includes 100 AI calls per month and two business phone numbers while retaining the core features available on the Starter plan.

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Pro Plan

The Pro plan includes 250 AI calls per month, three business phone numbers, and the core Penelope features. It also adds voice cloning to the published plan features.

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Enterprise Plans

Businesses requiring larger deployments can contact Penelope about Enterprise plans. Enterprise pricing and terms are not publicly listed as a standard fixed price.

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Who Is Penelope For?

Penelope is designed primarily for businesses that want a professional AI receptionist without managing the technical configuration themselves. Its published target sectors include legal, accounting, consulting, finance, property, healthcare, trades, and other professional-service businesses.

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Frequently Asked Questions

What is Penelope AI?

Penelope is an AI receptionist that answers business calls, qualifies callers, books appointments, provides call summaries, and transfers conversations to human team members when necessary.

Can Penelope answer calls 24/7?

Yes. 24/7 AI call answering is included across the published Starter, Growth, and Pro plans.

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Can Penelope book appointments?

Yes. Penelope can connect with appointment and calendar systems and book appointments based on real-time availability.

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Can Penelope transfer calls to employees?

Yes. Penelope can transfer calls to specified people, departments, or voicemail. If the team is unavailable, it can take a detailed message and notify the team.

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Does Penelope qualify leads?

Yes. Penelope can ask business-defined questions and capture the information required to determine whether a caller is a suitable prospect.

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Does Penelope integrate with CRM systems?

Yes. CRM integrations are included in all three published plans, along with appointment-booking integrations.

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Is Penelope self-service?

No. Penelope uses a guided setup process in which the company works with the business to configure call flows, greetings, booking logic, routing, and other requirements.

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How much does Penelope cost?

The Starter plan begins at £49 or $59 per month and includes 25 AI calls. Growth is £179 or $199 per month, while Pro is £399 or $435 per month.

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Does Penelope disclose that it is AI?

Yes. Penelope identifies itself as an AI receptionist at the beginning of calls so callers know they are speaking with an AI system.

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