Chatfuel

• No-code visual chatbot builder for flows
• Multi-channel support (Messenger, Instagram, WhatsApp)
• Pre-built templates for different industries
• Integration with ChatGPT/AI for natural-language responses
• Custom fields and user attribute tracking
• Broadcasts, sequences and re-engagement campaigns
• Live-chat handover to human agents
• Analytics dashboard showing flows, messages, user behaviour
• API & webhook support for external integrations (CRM, e-commerce etc)
• Segmentation of users and personalised branching logic based on conditions

Chatfuel is designed to empower businesses of all sizes to automate customer conversations on popular messaging platforms. With its intuitive visual interface, you can build a chatbot in minutes—without writing a single line of code. Whether you’re using Facebook Messenger, Instagram or WhatsApp, Chatfuel supports the major channels where your audiences already engage. You can launch a bot using a template or start from scratch, insert logic and branching flows, collect user data through custom fields, and segment audiences for targeted messaging. On the AI front, Chatfuel now integrates with large-language models such as the ChatGPT family, enabling the bot to understand and respond in natural language, while human agents can take over when needed via live-chat handover. For marketing teams, Chatfuel offers broadcast and sequence features to nurture leads and re-engage customers, and analytics tools let you track how users move through flows, what messages succeed, and where improvements are needed. It’s also built for integration: whether you want to connect with your CRM, e-commerce store, spreadsheets or other SaaS tools, Chatfuel supports webhooks, APIs and app integrations. Designed for growth, Chatfuel serves small local businesses as well as global brands, offering scalable plans and enterprise-level features when needed. By automating communication, Chatfuel helps reduce support workload, increase lead capture and deliver personalised conversations at scale.