ChatIQ AI

• Train chatbots using your company documents, website URLs, and FAQs
• Embed a branded chatbot widget on your site for 24/7 customer interaction
• Automated ticket creation, categorisation, and prioritisation from chat inputs
• Real-time responses using AI trained on your unique content
• Customisable appearance and branding (logo, colours, tone)
• Cross-channel support—website, embedded widgets, lead capture, and more
• Analytics dashboard with metrics like response time, resolution rates, and message volumes
• Escalation to human agents when the AI cannot handle a query
• Workflow templates and decision logic (if / else) for automation rules
• Website scraping for content ingestion and visual response support

ChatIQ AI is a conversational customer-support and sales automation platform designed for businesses seeking to reduce response time and improve engagement. The system allows you to upload your internal documentation, scrape your website content or import frequently asked questions, then train a branded AI chatbot on that data so it can respond intelligently to visitor queries. Once embedded on your site, the chatbot engages users in real time, handles support requests, gathers leads or routes users into appropriate support flows based on urgency, category or sentiment. The ticketing workspace built into ChatIQ AI ensures that any query the chatbot cannot fully resolve becomes a support ticket which the system prioritises and assigns according to your business rules. You get a unified dashboard showing chat volumes, response performance, resolution slices and customer behaviour metrics, helping you refine your bot, improve workflows and deliver better service. Customisation is extensive: you can adjust the chatbot’s branding and tone so it aligns with your company voice, and define decision-tree logic so conversations follow your preferred sequence. Escalation to human agents is seamless when required. The pricing model begins with a free trial enabling businesses to test core features, and then paid plans unlock higher message volumes, more uploaded words, multiple bots and enterprise integrations. Whether you run an e-commerce store, service company or internal helpdesk, ChatIQ AI provides a scalable solution to reduce manual support load, enhance user experience and convert visitors into customers with less friction. By combining AI-trained agents with ticketing, analytics and embedding ease, it offers a smart way to automate customer interactions and free up your team to focus on high-impact work.