Chaty AI

• AI phone receptionist for answering customer calls 24/7
• Real-time availability checking through supported booking system integrations
• Direct booking creation, modification, and cancellation through connected platforms
• AI-powered conversations trained on business-specific knowledge
• Website chatbot using the same knowledge base as the phone receptionist
• Call forwarding and intelligent routing to appropriate team members
• Automated message taking when staff are unavailable or calls occur after hours
• SMS delivery of booking links and other useful customer information
• Call transcripts, summaries, sentiment information, and conversation analytics
• Booking integrations with platforms including FareHarbor, Rezdy, ROLLER, Bókun, Checkfront, and Bookeo

Chaty AI is an AI-powered receptionist and customer communication platform built primarily for tourism, attraction, activity, charter, rental, and experience operators. It answers incoming customer calls, handles common questions, checks live availability, and can create or manage bookings through supported booking systems. The goal is to give businesses an automated front desk that can continue handling enquiries when staff are busy or unavailable.

The platform’s AI receptionist is trained using business-specific knowledge, allowing it to answer questions about products, schedules, pricing, locations, inclusions, requirements, and other information. When Chaty does not have the required information, it can take a message, forward the call, or flag the knowledge gap for review.

Booking functionality is a central part of the platform. Chaty can connect with booking systems including FareHarbor, Rezdy, ROLLER, Bókun, Checkfront, and Bookeo. Depending on the integration, the receptionist can check live availability and create, modify, or cancel reservations directly rather than simply collecting a lead for later follow-up.

Chaty also provides a website chatbot that uses the same central knowledge base as the phone receptionist. This allows businesses to maintain information in one place while serving customers through phone and website conversations. The website chatbot can answer questions, check availability, provide booking links, and escalate more complex situations.

Call-handling tools include custom greetings, selectable answering modes, call forwarding, smart message taking, SMS links, and automatic failover routing. Businesses can choose whether Chaty handles every call, only after-hours calls, or a percentage of calls while testing the system.

For monitoring, Chaty provides conversation transcripts, automatically generated call summaries, call-volume information, failover statistics, sentiment and engagement metrics, and reporting integrations. Call summaries can also be sent to Slack, while selected call data can be connected with Google Analytics for attribution.

Chaty operates as a paid subscription service. Published pricing information shows plans starting at $29 per month, while specific tourism and experience packages may be displayed in AUD and can vary according to the configuration and included call minutes.

The platform is designed primarily for tour operators, attractions, activity providers, experience businesses, charters, rentals, and other booking-focused organizations that receive customer enquiries by phone or website.

Frequently Asked Questions

What is Chaty AI?

Chaty AI is an AI receptionist that answers customer calls, handles questions, checks availability, and processes bookings for experience-focused businesses.

Who is Chaty AI designed for?

Chaty AI is designed primarily for tour operators, attractions, activity providers, charter businesses, rentals, and other companies that depend on customer bookings.

Can Chaty AI make bookings?

Yes, Chaty AI can create bookings through supported booking-system integrations after checking relevant availability and booking information.

Which booking systems does Chaty support?

Chaty supports booking platforms including FareHarbor, Rezdy, ROLLER, Bókun, Checkfront, and Bookeo.

Does Chaty AI have a website chatbot?

Yes, Chaty provides a website chatbot that uses the same central knowledge base as its AI phone receptionist.

How much does Chaty AI cost?

Chaty’s published pricing information starts at $29 per month, while some industry-specific packages use AUD pricing and may vary by configuration.

Can Chaty transfer calls to a human?

Yes, Chaty can forward calls to appropriate team members and take a message when a human is unavailable.

Does Chaty provide call analytics?

Yes, Chaty provides transcripts, call summaries, call-volume information, failover statistics, sentiment metrics, and reporting features.

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