CX Assist

• AI voice agents for automated inbound customer conversations and call handling
• Human handoff with conversation context for complex or sensitive interactions
• Inbound call routing with intelligent escalation and workflow controls
• Outbound calling campaigns for follow-ups, customer engagement, and reactivation
• Knowledge bases and configurable AI agents using business-specific information
• Native integrations with CRM, scheduling, payment, and business management systems
• Real-time analytics, dashboards, sentiment analysis, NPS tracking, and reporting
• White-label deployment allowing partners to provide AI communication services under their own brands
• Multi-language communication with timezone management and continuous availability
• Enterprise security and compliance infrastructure supporting GDPR, HIPAA, SOC 2, ISO 27001, and PCI DSS

What Is CX Assist?

CX Assist is an AI-human hybrid customer communication platform built around AI voice agents, business telephony, integrations, analytics, and human escalation. The platform is designed to help organizations automate routine customer conversations while providing a path to trained human assistance when a call requires empathy, judgment, or specialist handling.

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AI Voice Agents

CX Assist provides AI voice agents designed to answer customer calls, understand requests, retrieve relevant information, and handle routine conversations. Agents can be configured with a business knowledge base, workflows, brand voice, and escalation rules.

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AI-Human Hybrid Communication

The platform combines automated voice interactions with human support rather than relying exclusively on AI. When an interaction becomes complex or requires personal assistance, CX Assist can transfer the conversation to a human while retaining relevant context.

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Inbound Call Handling

CX Assist provides AI-powered inbound call coverage designed to respond to customers without requiring every call to be answered manually. Its platform supports intelligent routing, customer intent handling, and escalation workflows for different types of conversations.

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Human Handoff

Human handoff is a core part of the CX Assist platform. When an AI agent identifies a situation requiring human involvement, the conversation can be escalated while transferring relevant information and context to the receiving agent.

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Knowledge Base

Businesses can provide knowledge bases that contain information used to configure and guide AI agents. This can include business information, procedures, services, pricing details, operating hours, and other information required for customer conversations.

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Automated Training and Information Updates

CX Assist states that its platform can synchronize with calendars and client systems so AI agents and human support teams can work from updated information. Changes to schedules, hours, pricing, or other business information can therefore be reflected across customer communication workflows.

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CRM and Business Integrations

The platform provides native APIs for connecting customer communication workflows with CRM, scheduling, payment, and business management systems. These integrations are intended to allow organizations to add AI communication capabilities without replacing their existing business workflows.

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Appointment and Calendar Workflows

CX Assist can connect AI communication workflows with scheduling systems. This allows customer conversations involving appointments and availability to be incorporated into automated phone workflows, while connected calendars help keep information current.

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Outbound Communication

In addition to answering incoming calls, CX Assist supports outbound campaigns. These can be used for customer follow-ups, recalls, lead communication, and reactivation workflows. The platform’s case studies and business materials describe automated customer re-engagement as one of its use cases.

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Real-Time Analytics

CX Assist provides real-time analytics and dashboards for monitoring communication activity and partner performance. The platform also lists sentiment analysis, NPS tracking, and audit trails among its capabilities.

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White-Label Platform

The platform is designed for organizations that want to offer AI communication services under their own brands. White-label functionality allows partners to deploy the infrastructure using customized branding and a dedicated partner-facing experience.

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Partner and Reseller Infrastructure

CX Assist targets payment processors, telecommunications providers, vertical software platforms, and system integrators that want to add AI communication capabilities to their existing offerings. Its partner infrastructure includes multi-tenant functionality, analytics, onboarding workflows, and revenue-sharing tools.

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Industry-Specific Solutions

CX Assist provides pre-configured solutions for sectors including healthcare, legal and finance, wellness, care services, and professional services. The company also operates specialist offerings within its broader Assist family for healthcare, care, payments, and IT support.

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Healthcare Communication

Healthcare is a major focus of CX Assist. The company’s materials describe the platform as having originated within a healthcare practice, with workflows designed around appointment communication, patient enquiries, scheduling, and healthcare-related customer interactions.

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Security and Compliance

CX Assist provides an enterprise security framework built on AWS infrastructure and lists support for security and regulatory frameworks including SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS. Its security documentation also describes encryption, regional data storage, access controls, monitoring, and audit capabilities.

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Multi-Language Support

The platform lists multi-language communication and timezone management among its capabilities. This allows partner deployments to support customer communication across different languages and operating regions.

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Payments and Agentic Payments

CX Assist includes payment functionality within its broader communication infrastructure. Its platform materials describe agentic card payments, integrated payment processing, PCI-DSS-compliant transaction handling, and payment analytics for applicable deployments.

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Call Audit and Monitoring

The platform includes real-time call monitoring and recording capabilities alongside audit trails. Its security architecture also includes controls for call routing, telecommunications security, data protection, and AI model management.

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Deployment Process

CX Assist describes a three-step deployment process: configuring the AI agent, connecting business systems, and deploying the platform under the partner’s brand. Businesses can select an industry configuration, provide their knowledge base, establish escalation rules, connect relevant systems, and monitor activity through dashboards.

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Pricing and Availability

CX Assist does not publicly disclose a standard starting price for its platform. Its website directs prospective customers and partners toward consultations and demonstrations, while its terms state that certain restricted content and services may be offered through paid subscriptions.

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Who Is CX Assist For?

CX Assist is designed for organizations that need automated customer communications combined with human support. Its documented target markets include healthcare, legal and professional services, care organizations, payment providers, telecommunications companies, vertical software platforms, and system integrators.

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Frequently Asked Questions

What is CX Assist used for?

CX Assist is used for AI-powered customer communication, including inbound call answering, intelligent routing, appointment workflows, outbound campaigns, human escalation, analytics, and business-system integrations.

Does CX Assist use AI voice agents?

Yes. AI voice agents are a central component of the CX Assist platform and are designed to handle routine customer conversations and route more complex interactions to humans.

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Can CX Assist transfer calls to humans?

Yes. The platform supports seamless human handoff, with conversation context transferred during escalation so customers do not need to repeat information unnecessarily.

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Does CX Assist support CRM integrations?

Yes. CX Assist provides native APIs designed to connect with CRM, scheduling, payment, and business management platforms.

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Does CX Assist offer white-label functionality?

Yes. CX Assist provides a white-label platform that partners can deploy under their own brands, including customized customer-facing experiences and partner analytics.

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Which industries does CX Assist support?

The platform’s documented sectors include healthcare, legal and finance, wellness, care, professional services, telecommunications, payment processing, and vertical software platforms.

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Does CX Assist support healthcare organizations?

Yes. Healthcare is a primary focus of the company, with solutions covering practice communications, appointment-related workflows, patient enquiries, and AI-human call handling.

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Does CX Assist provide analytics?

Yes. The platform provides real-time analytics and dashboards and lists capabilities including sentiment analysis, NPS tracking, and full audit trails.

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Is CX Assist pricing publicly available?

No standard starting price is publicly disclosed. Prospective customers and partners are directed toward consultations and demonstrations for more information about the available service arrangements.

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