Heretto

• DITA-based component content management for structured technical documentation
• Etto AI Copilot for AI-assisted technical writing and structured content creation
• Real-time collaborative authoring without file locking or check-in workflows
• Content reuse, version control, branching, and configurable workflows
• Multi-channel publishing for web, PDF, portals, applications, and other endpoints
• Heretto Deploy API for headless content delivery and integrations
• Personalized documentation portals with authentication and content permissions
• Translation and localization management for multilingual documentation
• Full-text, fuzzy, weighted, and faceted search for published documentation
• API documentation publishing with interactive API testing capabilities

What Is Heretto?

Heretto is an enterprise content operations platform designed for teams that create, manage, and publish technical documentation and structured knowledge. Its platform combines a DITA-based Component Content Management System, headless content delivery, documentation portals, and AI-assisted authoring.

The platform is designed to provide a centralized content environment where technical writers and documentation teams can create reusable content, collaborate, manage revisions, translate material, and publish information across multiple channels.

Heretto CCMS

Heretto CCMS is the core content management component of the platform. It uses the DITA standard to organize technical information into structured, reusable content components rather than treating documentation as collections of static pages.

The CCMS provides tools for authoring, content management, version control, branching, workflows, translation management, publishing, taxonomy, metadata, and governance.

DITA-Based Authoring

Heretto is built around DITA, or Darwin Information Typing Architecture, a structured authoring standard commonly used for technical documentation. Content can be divided into reusable topics and components that can be assembled into different documentation outputs.

This approach allows organizations to maintain shared information in a centralized system and reuse it across products, audiences, languages, and publication channels.

Etto AI Copilot

Etto is Heretto’s generative AI Copilot integrated directly into Heretto CCMS. It is designed specifically for structured technical writing and understands the DITA content model.

Etto can assist with tasks such as creating content, summarizing documents, improving readability, formatting information, analyzing content, and suggesting improvements. It is designed to work within the existing authoring environment rather than requiring writers to move content into a separate AI chatbot.

AI-Assisted Technical Writing

Etto can help technical writers with repetitive documentation tasks while maintaining the structured nature of the content. The system is designed to follow DITA standards and can work with configured writing rules and style requirements.

AI-generated material should still be reviewed by human writers because generated content can contain factual or structural errors.

Real-Time Collaboration

Heretto CCMS supports real-time collaborative authoring, allowing multiple team members to work on content at the same time. The platform is designed without traditional file-locking or check-in and check-out workflows.

This allows writers, reviewers, editors, and other contributors to collaborate within the same content environment.

Content Reuse

Structured content can be reused across different documentation projects and outputs. Heretto provides content components, maps, topics, glossaries, templates, and conditional processing capabilities that allow organizations to maintain information centrally.

Content reuse can reduce duplication and help documentation teams maintain consistency when the same information appears in multiple locations.

Version Control and Branching

Heretto provides version control and branching capabilities for managing changes to documentation. Teams can maintain content history and work with different versions of information while retaining governance over the documentation lifecycle.

These capabilities are intended for organizations that need traceability and controlled content changes across complex documentation projects.

Workflow Management

Heretto provides configurable workflows and roles for managing the review and approval process. Teams can establish processes for drafting, reviewing, approving, translating, and publishing content.

Governance capabilities can help organizations maintain consistent documentation standards and manage content responsibilities across larger teams.

Multi-Channel Publishing

Heretto can publish structured content to multiple channels, including web documentation, PDF outputs, customer portals, applications, devices, and other endpoints.

The publishing system separates content from its final presentation, allowing organizations to reuse structured information across different delivery environments.

Heretto Deploy API

Heretto Deploy is a headless Content-as-a-Service API designed to deliver content stored in Heretto CCMS to external applications and experiences.

The API supports RESTful JSON delivery, dynamic content distribution, publishing workflows, output integrations, publishing customization, and personalization. It can be used to deliver documentation to custom websites, applications, devices, and other digital experiences.

Heretto Portal

Heretto Portal is a customizable documentation and self-service website built on content managed through Heretto CCMS. Organizations can use it to provide customers, employees, or other audiences with searchable documentation.

Portal sites can support personalization, authentication, permissions, structured metadata, and large documentation collections.

Documentation Personalization

Heretto Portal supports personalized content experiences based on attributes such as audience roles, products, usage information, and other organizational criteria.

This allows organizations to present relevant documentation to different audiences while maintaining the underlying content within a centralized content system.

Search and Discoverability

Heretto Portal provides full-text, fuzzy, and weighted search capabilities. Taxonomy and metadata can also be used to create search facets that allow users to refine documentation results.

The platform also supports structured metadata and server-side rendering to improve the discoverability and indexing of published documentation.

API Documentation

Heretto supports API documentation as part of its documentation platform. Organizations can publish API reference material and related product documentation through a branded documentation environment.

Interactive API documentation can allow users to test APIs without leaving the documentation portal, depending on the configured implementation.

Translation and Localization

Heretto includes translation and localization management as part of its content operations capabilities. Structured content can be prepared for multiple languages while maintaining relationships between source and translated material.

This is designed for organizations that publish technical documentation to audiences across different markets.

Content Governance

Heretto provides governance features including roles, workflows, version history, taxonomy, metadata, and approval processes. These capabilities are intended to help organizations maintain control over large documentation collections.

Governance can be particularly relevant to regulated industries and enterprise teams where documentation needs to remain accurate, consistent, and traceable.

Cloud Platform

Heretto CCMS is delivered as a cloud platform and is SOC 2 Type II certified according to the company’s product information. Its cloud-based architecture allows documentation teams to access and manage content without maintaining traditional on-premises content management infrastructure.

Who Can Use Heretto?

Heretto is designed primarily for enterprise technical documentation teams, technical writers, product documentation groups, developer documentation teams, and organizations managing large collections of structured knowledge.

The platform is also positioned for industries that manage complex or regulated documentation, including software, medical, high-tech, and other technical sectors.

Heretto for Technical Writers

Technical writers can use Heretto to author DITA content, reuse information, collaborate with colleagues, manage revisions, work through review processes, translate content, and publish documentation.

Etto provides additional AI assistance for repetitive writing and content-management tasks directly inside the CCMS.

Heretto for Developer Documentation

Development and product teams can use Heretto to combine product documentation with API documentation. The platform can publish reference material and interactive API documentation through a centralized documentation experience.

Heretto for Enterprise Knowledge

Organizations can use Heretto as a centralized source for structured knowledge that needs to be delivered to different audiences and channels. The same underlying content can support customer help sites, internal documentation, product manuals, API references, and other experiences.

Pricing and Licensing

Heretto does not publish standardized subscription prices for its main enterprise CCMS platform. Organizations generally need to contact Heretto to discuss requirements and licensing.

Etto Essential is included with current eligible Heretto CCMS licenses. Etto Pro is an additional paid option that provides higher per-user token allowances, configurable custom rules, and additional capabilities.

Frequently Asked Questions

What is Heretto?

Heretto is an enterprise content operations platform for creating, managing, translating, and publishing structured technical documentation using DITA-based content management.

What is Heretto CCMS?

Heretto CCMS is the platform’s Component Content Management System for structured authoring, content reuse, collaboration, version control, workflows, localization, governance, and publishing.

What is Etto?

Etto is Heretto’s AI Copilot for technical documentation. It is integrated into Heretto CCMS and helps writers create, summarize, format, analyze, and improve structured content.

Does Heretto use DITA?

Yes. Heretto CCMS is built around DITA, a structured authoring standard designed to support reusable, modular, and scalable technical content.

Does Heretto support collaboration?

Yes. Heretto supports real-time collaborative authoring, allowing multiple contributors to work within the same content environment without traditional file-locking workflows.

Can Heretto publish documentation to websites?

Yes. Heretto Portal provides customizable documentation websites, while Heretto Deploy API provides headless delivery to websites, applications, devices, and other endpoints.

Does Heretto support API documentation?

Yes. Heretto supports API documentation and can provide interactive API documentation through its portal environment.

Does Heretto have a free plan?

Heretto does not publicly advertise a standard free plan for its enterprise CCMS. Etto Essential is included with eligible Heretto CCMS licenses.

How much does Heretto cost?

Standard Heretto CCMS pricing is not publicly disclosed. Pricing is customized according to enterprise requirements, while Etto Pro is available as an additional paid option for eligible customers.

When was Heretto launched?

The public Heretto brand dates to its rebranding from easyDITA in October 2023. The underlying platform has public documentation and product activity dating back to 2016. A distinct original Heretto launch date is therefore not publicly disclosed.

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